What is your Cancellation Policy? 

Cancellations made well in advance (more than two weeks prior to your trip) will be fully refunded. 

From two weeks to four days prior to your scheduled departure, the cancellation fee is 50% of the cost of your charter and will be charged to your credit card.

From four days to two days, the cancellation fee is 75% of the total cost of your private charter and will be charged to your credit card.

Within the 48 hour window of departure there are no refunds for cancellation. Your credit card will be charged for the 100% full amount of the trip. This includes no-shows. 

What should I bring with me? 

For all our day trips we recommend bringing lotion sunscreen (no spray), towels, and cash for souvenirs and gratuities.

Where do I meet on the day of the charter? 

Tell your driver that you are going to American Yacht Harbor in Red Hook on the East End of the island. The marina is pretty much the town. Ask your driver to drop you at the marina office which is at the top of “C” dock.  The gate to the docks is there and some benches to sit on. Your captain will meet you there. 

How much should I tip?

20% of the overall cost of the trip is a customary tip.

Is there storage for my belongings on the boat?

Yes, there is interior storage for any items you may want to keep dry. 

Do we need passports?

Unless you decide to book a private charter and travel to the British Virgin Islands you will not need a passport. All standard trips stay within the United States Virgin Islands. 

Is there a minimum age requirement for children?

No, there is no minimum age for children.

Where do I park? 

The best place to park is across the street from Fish Tales Restaurant,  There is a market there called Moe's, drive through that parking lot to the lot in the back, Sunshine Parking.  It’s $15.00 and then just walk across the street to the marina and along the docks to “C” dock.

Do you ever have to cancel a trip?

Our excursions happen rain or shine. Luckily if it rains here it usually doesn’t last very long.  Safety is our highest priority. We reserve the right to cancel a trip due to unsafe weather conditions or unforeseen circumstances. If a trip is cancelled due to weather we will offer a full refund.